Monittor: App Design for Install Base Management and Industrial Equipment Parts Aftermarket

Monittor was conceptualized as a tool for service technicians and other personnel on site to help identify equipment parts and products needed for maintenance and repair activities.

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User experience design from technical experience

The initial design stage included understanding user flows and user journeys based on actual activities in the industry. This covered the daily journey of service technicians, plant managers, and procurement teams involved in the management of the end user's water treatment plant, as well as its maintenance.

It also included unique workflows in industrial setups, like technicians placing purchase requests on behalf of their customers and the approval process around it and purchasing going through a back-and-forth process of quotations and revisions before the end user places and order using a purchase order and varying billing terms.

Aside from that, understanding what goes into the structure of an equipment was an essential part of designing the app. This meant being able to interpret highly technical documents from Monittor's clients, including what systems are installed on site and the components that went with it. Being able to organize this information helped create Monittor's minimum viable product for beta testing.

The project scope of work also included looking into potential future developments as needed by users in the industrial space. Two of which included integrated transaction modules in-app and a service scheduling feature.