The app is designed for:

• Manufacturers who want to connect with their distributors and end users
• Industrial distributors or resellers who want to monitor the status of equipment they sold
• Contractors who want to implement maintenance schedules and conduct repair activities on time
• End users, like food and beverage manufacturers, pharmaceutical companies, and semiconductor factories, among others, who want to understand the life of their equipment

Equipment end users tend to struggle with identifying and managing equipment parts and products needed for maintenance and repair activities in industrial settings.

Monittor aimed to streamline the process for service technicians and on-site personnel by providing a tool that could help them efficiently identify necessary parts and manage procurement activities. This included addressing complex workflows like placing purchase requests, handling approval processes, and managing quotations and revisions before finalizing orders. By organizing technical information and user flows, Monittor aimed to improve the efficiency and effectiveness of maintenance operations in industries such as water treatment plants.

Monittor was conceptualized as a tool for service technicians and other personnel on site to help identify equipment parts and products needed for maintenance and repair activities.

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User experience design from technical experience

The initial design stage included understanding user flows and user journeys based on actual activities in the industry. This covered the daily journey of service technicians, plant managers, and procurement teams involved in the management of the end user's water treatment plant, as well as its maintenance.

It also included unique workflows in industrial setups, like technicians placing purchase requests on behalf of their customers and the approval process around it and purchasing going through a back-and-forth process of quotations and revisions before the end user places and order using a purchase order and varying billing terms.

Aside from that, understanding what goes into the structure of an equipment was an essential part of designing the app. This meant being able to interpret highly technical documents from Monittor's clients, including what systems are installed on site and the components that went with it. Being able to organize this information helped create Monittor's minimum viable product for beta testing.

The project scope of work also included looking into potential future developments as needed by users in the industrial space. Two of which included integrated transaction modules in-app and a service scheduling feature.